Pre-existing conditions:

 “Fenris Dog Wellness & Spa” will not be held responsible for any pre-existing medical conditions and or allergies. Please let us know at the time of booking if your pet has any medical concerns and or allergies so we can be prepared ahead of time.

Matted pets:

“Fenris Dog Wellness & Spa” has a humanity before vanity policy. If the matting is too extensive to be brushed out, we will send a courtesy message letting you know we have to shave the pet. Excessive matting will not be brushed out.

Cancellation policy:

We require 24 hours notice for cancellations. Appointments canceled after 24 hours will be subject to a fee of 50% of the groom cost that is required to be paid before prebooking. A no show no call is subject to a 100% of groom cost to be paid before rebooking. In the event of poor winter weather driving conditions fees will be waived.

Aggressive pets:

We reserve the right to stop services on any pet showing aggression towards staff or other pets at the facility. If you are aware your pet has aggressive tendencies with humans or other animals, please let us know at the time of booking so proper arrangements can be made to best accommodate your pet.

 Senior pets:

"Fenris Dog Wellness & Spa” has a humanity before vanity policy. In the event that a senior pet is having a hard time with the grooming process we retain the right to stop services. We will do our best to come up with a plan with the owner to ensure comfortable grooming experiences going forward. This could look like, only a hair cut with no bath, shave down, splitting the appointment over a few days (a bath one day, and the hair cut the next).

 Drop off and Pick up:

We operate as a one on one salon. We ask that you not be more than 5 minutes early for your appointment time. We will send a heads-up message 30 minutes prior to your pet being finished. A $25 per half hour fee will be charged for late pick ups. We have a 10-minute grace period for drop offs, if you are going to be later please let us know to make sure we can still accommodate your pet that day, if we are unable, the no call no show fee will apply.

Emergencies:

In the event of any medical emergencies we will contact you immediately and take your pet to the closest vet.

Abandoned pets:

 In the event that a pet is abandoned by its owner in our care, we will contact animal services to pick up the pet.

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Please note that this is also a working horse farm and private residence. ALL PETS MUST BE ON LEASH OR IN A CARRIER. Anything beyond the parking lot and the wellness center/spa is strictly off limits to visitors.